'Taking Performance to the Next Level'

07.00 – 08.00

Registration / Coffee & Tea

08.00 – 08.10

Opening & Welcome

08.10 – 08.30
  • 'Still Struggling or Already Beyond Crisis Mood?'
    Dr Aymo Brunetti, Professor at University of Bern, Switzerland

08.35 – 11.45

Session 1 - Everything is Changing - Are You?

  • 'Successfully Growing our Department Store Business in an Omnichannel World'
    Mr Terry Lundgren, Chairman, President & CEO of Macy’s, USA
  • 'L'Oréal Luxe - Strategy for Growth'
    Mr Vincent Boinay, Global Retail Director of L’Oréal Luxe, France

    Refreshment Break
  • 'Continuous Development'
    Mr Torben Paulin, CEO of BoConcept, Denmark
  • 'The Retail Revolution'
    Mr Andrew Jennings, CEO of Karstadt, Germany

    Followed by a Panel Discussion moderated by Ms Asli Karadeniz, CEO of Boyner Department Stores, Turkey
11.45 – 13.00

Lunch Break

13.00 – 16.10

Session 2 - Exploring New Market and Business

  • 'Serving the Aspirations of the Middle Classes in a Dynamic Emerging Market'
    Mr Preecha Ekkunagul, President of Robinson Department Store, Thailand
  • 'Building a Southern Hemisphere Business'
    Mr Ian Moir, CEO of Woolworths, South Africa
  • 'The Evolving Dynamics of Retail in the Middle East'
    Mr Patrick Chalhoub, Co-CEO of Chalhoub Group, UAE

    Refreshment Break
  • 'The next Frontier: The Customer'
    Mr Cem Boyner, CEO of Boyner Holding, Turkey

    Followed by a Panel Discussion moderated by Dr Cüneyt Evirgen, Executive Director at

    Sabanci University, Turkey and including Mr Fred Douglas, Director Retail Leasing of Aldar Properties, UAE

16.10 – 16.20

Wrap-Up & Closing

19.30 – 23.00

Official Dinner

FRIDAY, 31 MAY 2013

'Taking Performance to the Next Level'

07.00 – 08.00

Registration / Coffee & Tea

08.00 – 08.05


08.05 – 12.30

Session 3 - The Modern Customer

  • 'Global Consumer Change'
    Mr Christopher Sanderson & Mr Martin Raymond, Co-Founders of The Future Laboratory, UK
  • 'Turkey: Future Market & Global Supplier'
    Mr Ahmet Öksüz, Vice Chairman of KipaƟ Holding, Turkey
  • 'What are the Enablers of Performance?'
    Mr Bernie Brookes, Managing Director & CEO of Myer Holdings, Australia

    Refreshment Break
  • 'Main Trends in Luxury Goods Consumption'
    Mr Armando Branchini, Executive Director of Fondazione Altagamma, Italy
  • 'A Different Marketing Approach for Luxury'
    Mr Jean-Claude Biver, Chairman of Hublot, Switzerland
  • 'The Evolving Luxury Consumer'
    Mr Steve Sadove, Chairman & CEO of Saks Incorporated, USA

    Followed by a Panel Discussion moderated by Mr Donnie Tantoco, President of Rustan's Supercenters, The Philippines
12.30 – 12.45

Wrap-Up & Closing

12.45 – 13.15

Farewell Snack

13.15 – 18.15

Store Tour (optional)*

* Approximate ending time, depending on traffic congestion

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